A Step-by-Step Guide to Issuing Tickets in Amadeus

Table of Contents

Introduction

Amadeus is a leading global distribution system (GDS) used by travel agents and airlines to manage reservations, bookings, and ticketing. In this article, we will provide a comprehensive step-by-step guide on how to issue tickets in Amadeus. Whether you are a travel agent or an airline representative, understanding the ticketing process in Amadeus is essential to ensure smooth transactions and customer satisfaction. Let’s dive into the details of this user-friendly system and learn how to issue tickets efficiently.

Accessing Amadeus Ticketing

To begin issuing tickets in Amadeus, you need to access the Ticketing module within the system. After logging in to the Amadeus system with your credentials, navigate to the main menu and select the “Ticketing” option. This will open the Ticketing module, where you can perform various ticket-related activities.

Retrieving the Booking

Before issuing a ticket, you must retrieve the booking or reservation associated with the passenger. In the Ticketing module, select the appropriate option to retrieve the booking using the passenger’s name, booking reference number, or ticket number. Amadeus will display the booking details on the screen, allowing you to proceed with the ticket issuance.

Verifying Passenger Details

Ensure that all passenger information is accurate and up to date. Double-check the passenger’s name, travel dates, flight details, and any special service requests (if applicable). Amadeus provides an easy-to-navigate interface to view and modify passenger information as needed.

Selecting Fare and Fare Calculation

In Amadeus, you have the flexibility to choose from various fare options based on the passenger’s travel requirements. The system provides fare displays that include different fare types, such as published fares, negotiated fares, or promotional fares. Select the appropriate fare and calculate the fare basis, taxes, and fees using the built-in fare calculation functionality.

Issuing the Ticket

Once you have confirmed the passenger details and fare information, it’s time to issue the ticket. In the Ticketing module, select the “Issue” option and review the ticket data one last time. Ensure that all fields are correct, including the ticket number, fare breakdown, and payment details. Once verified, confirm the ticket issuance, and Amadeus will generate the ticket document.

Printing or Emailing the Ticket

After successfully issuing the ticket, you can choose to print it immediately or email it to the passenger. Amadeus allows you to select the preferred delivery method based on the passenger’s preference or your agency’s standard procedures. If printing, make sure you have a printer connected to your workstation. If emailing, enter the passenger’s email address and send the ticket directly from Amadeus.

Managing Ticket Changes and Refunds

Amadeus offers comprehensive tools to manage ticket changes and refunds efficiently. If any modifications are required, you can access the Ticketing module, retrieve the booking, and make the necessary adjustments to the ticket. Similarly, if a refund is requested, the system allows you to process it in a streamlined manner, adhering to airline policies and fare rules.

Frequently Asked Questions

How do I issue a ticket in Amadeus command?

To issue an e-ticket and print an ITR, enter TTP/ITR in the command page. Note: The ITR indicator in your office profile can be set up to print an ITR automatically when using the TTP entry. To change your office profile settings, contact Amadeus Customer Services.

What is the difference between a ticket and EMD?

The EMD is the sole solution for all fees collected outside a ticket. It replaces all existing paper and electronic miscellaneous documents. With an EMD you can: Accept payment for various types of services including air transportation, group deposits, rebooking fees and other charges.

Conclusion

Issuing tickets in Amadeus is a straightforward process that requires careful attention to passenger details, fare selection, and ticket validation. By following the step-by-step guide outlined in this article, travel agents and airline representatives can confidently navigate the Amadeus Ticketing module, ensuring accurate ticket issuance and efficient customer service. Amadeus’s user-friendly interface and robust functionalities make it a trusted choice for travel industry professionals worldwide. With this knowledge, you are now equipped to leverage Amadeus effectively for ticketing purposes, streamlining your operations and enhancing customer satisfaction.

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