A Step-by-Step Guide to Filing a Complaint with the Cyber Cell

how to complaint in cyber cell


In the digital age, where technology permeates almost every aspect of our lives, cybercrimes have become a pressing concern. From online fraud and identity theft to cyberbullying and hacking, the threats in the virtual realm are real and pervasive. When faced with such offenses, it is crucial to know how to approach the appropriate authorities effectively. This article serves as a comprehensive guide to help individuals file a complaint with the cyber cell, ensuring their grievances are addressed promptly and professionally.

Understand the Jurisdiction

Before lodging a complaint, it is essential to determine the jurisdiction of the cyber cell. Cyber cells operate at various levels, such as national, state, or city. Conduct research to identify the cyber cell that holds jurisdiction over the area where the offense occurred. Visit the website of the local police or law enforcement agency to find the relevant contact details, including phone numbers and email addresses.

Collect Evidence 

To strengthen your complaint, gather all relevant evidence related to the cybercrime. This may include screenshots, emails, chat transcripts, or any other digital records that substantiate your claims. Ensure that the evidence is preserved securely and is readily accessible. Additionally, record any relevant dates, times, and details that may assist the investigating authorities.

Prepare a Detailed Complaint 

When drafting your complaint, provide a comprehensive account of the incident. Include all relevant details, such as the nature of the offence, the perpetrator’s identity (if known), and the impact the crime has had on you. Be clear, concise, and specific while narrating the incident. Provide accurate information, including names, contact details, and any other relevant background information to help the cyber cell in their investigation.

Visit the Cyber Cell Office or Lodge an Online Complaint 

Depending on the cyber cell’s procedures, you can either visit their office in person or lodge a complaint online through their official website. If visiting in person, take along all the evidence you have gathered, including your written complaint. Alternatively, if an online option is available, fill out the necessary forms and attach all relevant documents. Make sure to double-check the information provided before submitting.

Follow Up on the Complaint 

After filing the complaint, it is important to follow up with the cyber cell to ensure that your case receives due attention. Keep a record of the complaint number or reference ID provided during the filing process. Follow up periodically, either through phone calls or emails, to inquire about the progress of your case. Be patient, as cybercrime investigations may take time, but maintain regular communication to stay informed.

Cooperate with the Investigating Officer 

If your complaint progresses to the investigation stage, it is crucial to cooperate fully with the assigned investigating officer. Provide any additional information or evidence that may be requested promptly. Be available for interviews or statements whenever required. Your cooperation and responsiveness will expedite the investigation and help in bringing the offender to justice.


How does cyber complaint work?

The informant can also go to the Commissioner or the Judicial Magistrate if the cyber complaint is not accepted by the police. As discussed above, some cybercrime offences fall under the purview of the IPC; therefore, an individual can file an FIR regarding cybercrime at the closest local police station.

Can a cyber cell track Whatsapp messages?

Yes it can be recovered if you activate your whatsapp chat backup with your Google drive account. If you didn’t activate then the cyber expert would recover from encryption of your whatsapp data and decrypt all your chats.


Filing a complaint with the cyber cell is a vital step in combating cybercrimes effectively. By understanding the jurisdiction, collecting evidence, preparing a detailed complaint, and following up on your case, you contribute to the process of seeking justice. Remember, your involvement and cooperation are crucial in ensuring that cybercriminals are held accountable for their actions. Stay vigilant, stay informed, and play an active role in making the digital world safer for all.

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