A Step-by-Step Guide to Filing a Complaint at McDonald’s

how to complaint in MCdonalds


Customer satisfaction is the cornerstone of any successful business, and fast-food giant McDonald’s is no exception. However, there may be times when customers encounter issues or have grievances that need addressing. In such cases, McDonald’s provides a straightforward process for lodging complaints. In this article, we will guide you through the steps of filing a complaint at McDonald’s, ensuring your concerns are heard and resolved.

Gather information

Before filing a complaint, gather relevant details to provide a clear and concise account of your experience. Note the date, time, and location of your visit to McDonald’s. Identify the employees involved, if applicable, and describe the incident or problem you encountered. Collect any receipts, photos, or other supporting documentation that could strengthen your case. Having all this information at hand will enable you to provide accurate and specific details when making your complaint.

Contact McDonald’s customer service 

McDonald’s offers multiple channels for customers to express their concerns. One of the quickest and most convenient ways to file a complaint is by contacting their customer service. Visit McDonald’s official website and locate the “Contact Us” or “Customer Support” section. You will find options such as email, phone numbers, or even live chat to reach out to a representative. Clearly explain the nature of your complaint, providing the gathered information to aid in resolving the issue efficiently.

Utilize social media

In today’s digital age, social media platforms have become powerful tools for customer feedback and communication. McDonald’s actively monitors its social media accounts, making them an effective way to voice complaints. Visit McDonald’s official social media pages, such as Facebook or Twitter, and send a direct message or post publicly about your concern. Make sure to be polite, concise, and include any relevant information. McDonald’s social media team will typically respond promptly to address your complaint.

Visit the restaurant 

If your complaint is related to a specific McDonald’s location, visiting the restaurant in person can often lead to a quick resolution. Speak to the manager and calmly explain your situation, providing the necessary details and supporting evidence. The manager is usually trained to handle customer complaints and will strive to address your concerns promptly. If necessary, request contact information for further follow-up or escalate the matter to higher management.

Follow up 

After filing your complaint, it is crucial to follow up to ensure proper resolution. If you used email or phone support, wait for a response within a reasonable timeframe. If you do not receive a satisfactory response, reach out again and politely request an update. Similarly, if you visited the restaurant or utilized social media, check back to see if the issue has been addressed. By actively following up, you demonstrate the importance of your complaint and increase the chances of a favorable outcome.


How customer responsive is McDonald’s?

Though 38.49% are Satisfied With the Food, 33.22% Dislike the Burgers. The McDonald’s customer satisfaction 2021 survey results highlight that 38.49% of the respondents are ‘satisfied’ with the food at McDonald’s restaurant. Also responding to the food satisfaction question, 23.68% are ‘neutral’ regarding the food.

How does McDonalds satisfy customer needs?

McDonald’s runs a very successful series of marketing and advertising campaigns to make sure all of our customers are aware of our offers, promotions and good work that McDonald’s is involved in. This includes TV, print, display, radio, and online advertising.


Filing a complaint at McDonald’s can be a straightforward process if you follow the correct steps. By gathering all relevant information, contacting McDonald’s customer service, utilizing social media, visiting the restaurant, and following up diligently, you maximize your chances of resolving the issue to your satisfaction. Remember, constructive feedback is valuable for both customers and businesses, and McDonald’s is committed to addressing customer concerns promptly and effectively.

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