A Step-by-Step Guide How to Disconnect Jio Fiber

how to disconnect jio fibre


Jio Fiber, an innovative broadband service by Reliance Jio, has gained popularity for its high-speed internet connectivity. However, circumstances may arise where you need to disconnect your Jio Fiber connection. Whether you’re moving to a new location or switching to a different service provider, this article will provide you with a comprehensive guide on how to disconnect your Jio Fiber connection smoothly and hassle-free.

Gather Necessary Information

Before initiating the disconnection process, it is crucial to collect all the required information. Ensure that you have your Jio Fiber account details, including your registered phone number, account ID, and customer ID. Additionally, keep your billing details handy, such as the due amount, last paid invoice, and any outstanding dues. Having these details readily available will streamline the disconnection process.

Contact Jio Fiber Customer Support 

To disconnect your Jio Fiber connection, you need to get in touch with Jio Fiber customer support. Dial their helpline number, which is 1800-896-9999, from your registered phone number. Once connected, follow the IVR prompts and choose the appropriate option for disconnection. You may be required to provide your account details for verification purposes. It is advisable to note down the reference number or complaint ID provided by the customer support executive for future reference.

Clear Outstanding Dues 

Before the disconnection process can be initiated, it is essential to clear any outstanding dues on your Jio Fiber account. Visit the Jio Fiber website or use the MyJio app to access your account. Navigate to the billing section to review and settle any pending payments. Ensure that all your pending bills are paid in full to avoid any complications during the disconnection process.

Schedule a Visit 

Once you have cleared your outstanding dues, you will need to schedule a visit by a Jio Fiber technician to disconnect your connection physically. Contact customer support again and inform them of your preferred date and time for the visit. The technician will visit your premises as per the scheduled appointment to complete the disconnection process. It is advisable to be present during the technician’s visit to ensure a smooth disconnection and address any concerns you may have.

Return Jio Fiber Equipment 

When the Jio Fiber technician arrives, ensure that you return all the provided equipment, such as the router, set-top box, and any other devices associated with the Jio Fiber connection. The technician will inspect and collect the equipment. It is essential to return the equipment in good working condition to avoid any charges or penalties. Obtain a receipt or acknowledgment from the technician as proof of the returned equipment.

Verify Disconnection and Settlement 

After the technician has collected the equipment and completed the disconnection process, it is advisable to contact Jio Fiber customer support once more to verify the disconnection status. Confirm that the disconnection has been successfully processed and inquire about any pending settlement, if applicable. Retain the disconnection confirmation for future reference.


How many days Jio fiber gets disconnected?

If you do not do any recharge in 90 days, your number might get disconnected. 

Will I get a refund if I cancel Jio fiber?

The one-time charges include a deposit for the devices, which can be refunded solely upon termination of the service and the return of the devices in working condition.

Is Jio fiber router replacement free?

Yes. With every Jiofiber connection, you get a router as well as the set top box for TV.


Disconnecting your Jio Fiber connection requires a systematic approach to ensure a smooth transition. By following the step-by-step guide outlined in this article, you can disconnect your Jio Fiber connection without any complications. Remember to gather all necessary information, contact customer support, clear any outstanding dues, schedule a technician visit, return the equipment, and verify the disconnection status. Following these steps will help you disconnect your Jio Fiber connection effortlessly.

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