Step-by-Step Guide to Safely Disconnecting an IGL Connection

How to disconnect igl connection


Indraprastha Gas Limited (IGL) connections are a convenient and reliable source of natural gas for households and businesses. However, there might be occasions when you need to disconnect your IGL connection due to relocation, renovation, or any other reason. Disconnecting an IGL connection requires careful attention to ensure safety and compliance with regulations. In this article, we will provide a step-by-step guide on how to properly disconnect an IGL connection.

Understand the Process

Before proceeding with the disconnection process, it is essential to familiarize yourself with the necessary steps and safety precautions. Contact the IGL customer service or visit their website to learn about their disconnection policy and any specific requirements for your region.

Check for Pending Dues

Ensure that there are no outstanding bills or dues related to your IGL connection. Clear any pending payments to avoid complications during the disconnection process. This step is crucial to prevent unnecessary disputes and ensure a smooth disconnection.

Inform IGL

Notify IGL about your intention to disconnect the gas connection. You can do this by visiting their nearest customer service center, calling their helpline, or submitting a disconnection request through their online portal. Provide them with all the necessary details, including your consumer number, address, and the date you want the disconnection to take effect.

Prepare Necessary Documents

Gather all the required documents for the disconnection process. Typically, this includes your identification documents, proof of residence, and any other documents requested by IGL. Having these documents ready will streamline the process and prevent delays.

Schedule an Inspection

IGL will schedule an inspection of your gas connection to verify its condition and ensure that it is safe for disconnection. During the inspection, a technician will check for any leakages, damages, or safety issues. If any problems are identified, IGL will require you to address them before proceeding with the disconnection.

Disconnect Appliances 

Before the actual disconnection, make sure to turn off and disconnect all gas appliances, including stoves, water heaters, and dryers. Shut off the gas supply to each appliance and cap the gas lines to prevent any accidental gas leaks.

Prepare for Disconnection

On the day of disconnection, ensure that you or a responsible adult is present at the premises during the process. Clear the area around the gas meter and ensure easy access for the IGL technicians to perform the disconnection.

Observe Safety Measures

Gas disconnection involves working with potentially hazardous materials. Always prioritize safety during the process. Keep a fire extinguisher and first aid kit on hand, and do not smoke or use any open flames in the vicinity. If you notice any unusual gas smells or suspect a leak, immediately evacuate the area and contact emergency services.

Final Inspection 

Once the disconnection is complete, an IGL representative will conduct a final inspection to ensure that the gas supply is entirely cut off and there are no safety risks. They will also remove any IGL seals and tags from the gas meter to indicate that the connection is no longer active.

Collect the Disconnection Certificate

After the successful disconnection, obtain a disconnection certificate from IGL. This certificate serves as proof that your gas connection has been disconnected lawfully. Keep this certificate safe, as you may need it for any future references or legal purposes.

Frequently Asked Questions 

How do I disconnect an IGL connection?

The Temporary disconnection request may be lodged at our 24*7 Customer care no. call center 1800 102 5109/1800 180 5109 and charges for the same shall be applicable as per “Payable Services & Charges” as stated on IGL website.

How do I lodge a complaint in IGL?

Firstly, you can get in touch with the Customer Care Executive by calling at the following 24×7 Toll-Free phone number – 1800 102 5109.


Disconnecting an IGL connection requires careful planning, adherence to safety protocols, and compliance with IGL’s guidelines. By following the steps outlined in this article, you can ensure a smooth and secure disconnection process. Always prioritize safety and communication with IGL to make the disconnection process hassle-free and efficient. Remember to keep all relevant documents and the disconnection certificate in a safe place for future use.

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