LG IMS Keeps Stopping – Troubleshooting and Fixes

lg ims keeps stopping how to fix


LG IMS (IP Multimedia Subsystem) is an integral part of many LG smartphones, providing a range of services like voice over LTE (VoLTE), video calling, and rich multimedia communication. However, it can be quite frustrating when you encounter the “LG IMS keeps stopping” error on your device. This error can disrupt your communication services and lead to an unpleasant user experience. In this article, we will explore the possible reasons for this issue and provide step-by-step instructions on how to troubleshoot and fix it.

Update LG IMS and the System Software

One of the most common reasons for the “LG IMS keeps stopping” error is outdated software. LG regularly releases updates to fix bugs and improve system stability. To resolve this issue, follow these steps

  • Go to Settings.
  • Scroll down and tap on “Software Update.”
  • Select “Download and install.”
  • If there is an available update for LG IMS or the system software, install it.

Clear Cache and Data

Sometimes, the cache and data associated with LG IMS can become corrupted, leading to the error. To clear cache and data

  • Go to Settings.
  • Tap on “Apps” or “Application Manager.”
  • Scroll down and find “LG IMS.”
  • ap on “Storage.”
  • Select “Clear Cache” and “Clear Data.”


Check for App Conflicts

It’s possible that another app on your device is conflicting with LG IMS. To identify and resolve this conflict

  • Go to Settings.
  • Tap on “Apps” or “Application Manager.”
  • Find and select “LG IMS.”
  • Tap on “App details.”
  • Look for any recently installed or updated apps that might be causing conflicts.
  • Uninstall or disable such apps and see if the issue is resolved.

Reset App Preferences

Resetting app preferences can help restore default settings for LG IMS and resolve any misconfigurations that may be causing the error. Here’s how to do it

  • Go to Settings.
  • Scroll down and tap on “Apps” or “Application Manager.”
  • Tap on the three-dot menu in the top-right corner and select “Reset app preferences.”
  • Confirm the action.

Disable VoLTE temporarily

If the “LG IMS keeps stopping” error is related to VoLTE, disabling it temporarily can help. Here’s how to do it

  • Go to Settings.
  • Tap on “Network & Internet.”
  • Select “Mobile network.”
  • Tap on “Advanced.”
  • Disable “VoLTE calls.”

After disabling VoLTE, restart your device and see if the error persists. If not, you can enable VoLTE again and monitor if the issue reoccurs.

Factory Reset

If all else fails, a factory reset can often resolve persistent software issues. However, remember to backup your data before proceeding, as a factory reset will erase all data on your device. To perform a factory reset

  • Go to Settings.
  • Scroll down and tap on “System.”
  • Select “Reset.”
  • Tap on “Factory data reset.”
  • Follow the on-screen instructions to reset your device.


How do I get the LG IMS to stop popping up?

Putting the phone in aeroplane mode should stop the IMS error message from popping up. Open the phone’s settings and tap on Apps and Notifications, followed by App Info. On the App Info page, click on the three-dot menu icon in the top-right corner of the screen and tap on Reset App Preferences, then tap on Show System.

How do I enable IMS?

To enable IMS, go to Settings > Network & Internet > Advanced > IMS Settings and toggle on the IMS services you want to use, such as Wi-Fi calling, RCS, or VoWiFi. You may need to restart your device for the changes to take effect.


Encountering the “LG IMS keeps stopping” error can be frustrating, but with the right troubleshooting steps, you can often resolve the issue and enjoy uninterrupted communication services. Start with the simplest solutions like updating the software and clearing cache and data. If these steps don’t work, proceed to more advanced troubleshooting methods such as checking for app conflicts or performing a factory reset. By following these guidelines, you can hopefully get your LG IMS back on track and enjoy the full range of services it provides on your LG smartphone.

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